The workstations in our call centers are professionally equipped with state-of-the-art technology and not only guarantee maximum flexibility but also the standardization required for cost efficiency. Constant updates of the sophisticated technology and intelligent networking provide the ideal workflow providing the best result for you.

. Native Speaker – English, Spanish, Chinese, Japanes, Urdu, Tamil, Swedish, French etc.
 .120+ CATI stations in House
.predictive dialer / auto dialer
.CATI software
.programming and data services

Ibcoc carries out national and international telephone studies in the following areas
. B2C area
. B2B area
. Pharmaceutical area
. Mystery Calls and Call-Center Checks
. Phone-to-Web, WebCATI
. Customer satisfaction surveys
. Telephone recruiting e.g. for online studies
. Integration of Conjoint

On the basis of our vast market research expertise in the area of telephone interviewing research, we provide the following services:

. Address and telephone numbers research
. Drawing of samples
. Translation of questionnaires
. Programming with online test facility
. Language localization
. Data collection of paper surveys
. Delivery of open-ends as an Excel file
. Back translation of open-ends
. Code list creation and coding of open questions
. Transcripts
. Data record creation in the established formats
. Multi-version evaluation
. Series of table using SPSS
. Chart reports (descriptive)

. Scanning of questionnaires from written interviews
. Letter shop services (printing, enveloping.)
. Sending out questionnaires
. Receipt and management of returns
. Monitoring and management of returns
. Actioning of reminders
. Creation of scannable questionnaires
. Manual recording or by scanner
. Post-processing of open questions (spell check)
. Coding
. Creation of data records
. Statistical analysis

National, decentralized interviews can be carried out more cost effectively and quality optimized in large numbers in an appropriate time scale.
With our software, we are in the position to implement complete international studies. Our own call centre and cooperation partners in other countries in Asia or Eastern Europe all work from our centrally located server.
At any time, we have access to all data and provide you with data for all countries in a standard data format.

Coming Soon

Project management takes place centrally in India, the organization of data collection locally, where people are to be interviewed. And so that you are relieved of work; we act on the principle of "one face to the customer". You have a central contact person in Delhi, we deal with the rest for you - regardless of where in the world, and the study is conducted.

The components of our tried and tested concept for quality assurance.

. Extensive training
. Project-related training, equipping the interviewer with an interviewer manual
. Continuous monitoring and coaching of the interviewers with reviews
. Web testing, pre-test and test data delivery
. Monitoring
. Daily data back-up and efficiency monitoring
. Regular status reports and utilization reports
. Sample management with schedule monitoring (callbacks)
. Regular checking of data records and open-ends
. Interview documentation
. Plausibility checks and data validation
. Appointed interviewers
. Productivity rates
. Average duration
. Incidences and screen outs
. Digital recording of the interviews possible
. Online quota management
. Customer visits and training welcomed

. Age groups: 18 to 25 years: 55%, 26 to 35 years: 17%, 36 to 45 years: 12%, 46 to 65: 16%
. Level of education Completed elementary school and secondary school: 5%, GCSE: 8%, A levels, vocational training: 12% university degree/college diploma: 75%
. Average length of service in the company: 12-24 months
. Only intensively trained interviewers are used exclusively for customer questioning.
. Recruiting via printed advertisement, notices and Paper Advertising.